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Our goal for every customer: A plan

We want all of our customers to see us as a trusted source for outstanding service and sound guidance. This holds true for our individual consumers as well as our largest commercial clients.

Our wholesale customers trust us with their commercial real estate, treasury management, investment banking and international banking needs.

Our retail bank customers count on us to help them save more, reduce debt, spend wisely, be financially secure and prepare for retirement?or in some cases consider whether to delay or redefine retirement. In a period of economic uncertainty, many of our customers are fearful and anxious. They?re more averse to risk, not sure whom they can trust with their money and assets. They?re searching for a trusted, reliable financial advisor who will put their needs and interests first.

We work with our retail bank customers and help them become personally accountable for their own financial well-being. Their financial plan should be unique to their needs and help them make wise financial choices so they?re ?credit ready? and know when and how to move their cash into investments that are right for them. Some customers need a detailed financial plan, some a simple one. Everything we do for our customers should connect to their personal financial plan.

Our counsel and guidance can make a real difference in the lives of our customers. This requires an honest discussion as we build out their financial plans. Based on their responses, we can help customers rank their goals, test those goals with ?what ifs? and guide their steps to reach those goals. They?ll expect us to offer the products and services that work well together and help them meet those needs.

They?ll come to us for personal, hometown, responsive, friendly service, and we?ll be there for them?ready to serve as their best financial partner for both their personal financial needs and their business financial needs. We?ll make it easy for them to adjust their portfolios, access their funds and move money to meet their financial needs. For our business customers, we?ll make it easy to manage their interest rate risks, payrolls, treasury functions, 401(k) plans, international operations, investments, insurance, equipment leasing, and their trustee and custodial services.

Our goal for our stock

We want our financial results to be among the very best in the financial services industry and the entire Fortune 500. We want to be a leader in our industry in return on equity, return on assets, and growth in revenue and profitability. Our stock should be among the best performers in any industry. But we think about achieving these goals in a very different way. This may surprise you. If we do what?s right for our team members, customers and communities, then? and only then?will we earn sustained profits and have our shareholders see us as a great investment.

Our reputation goal

We want to be known as one of the world?s great companies, and we?re already known as such by several measures. Barron?s ranks us one of the world?s 25 most-respected companies. Fortune ranks us as America?s 14th most-admired company.

Here?s what we know. An outstanding reputation cannot be bought or manipulated. It has to be earned over decades by ethical, customer-centered behavior. Our vision and our values come first, not our reputation.

Our reputation extends from our character, not the other way around. We should want to do something? or not do something?based first on whether it?s right for our customers, team members, communities and shareholders, not for how it will affect our reputation. If it?s the right thing to do, it will be good for our reputation.




 

Company Overview

Founded in 2005, Stonegate Mortgage Corporation (NYSE: SGM) is a leading, publicly-traded integrated mortgage company that originates, finances and services agency and non-agency residential mortgages through its network of retail offices and approved third party originators. Stonegate Mortgage also provides financing through its fully integrated warehouse lending platform, NattyMac. Stonegate Mortgage's operational excellence, financial strength, dedication to customer service and commitment to technology have positioned the firm as a leading provider in the emerging housing finance market.

Our Core Values

We’re guided and driven by the company’s core values. Being accountable for results is something you can always count on. We act with integrity and show respect. We’re passionate about our business and are accessible. Here, we adapt to— and create — change in pursuit of our success. We serve as a trusted partner and resource for a wide array of residential mortgage loans. We offer competitive rates, underwrite and close our loans. We are committed to providing superior customer service and upholding the American Dream.

Our Promise

We serve as a trusted resource for a wide array of residential mortgage loans. We offer competitive rates and we underwrite and close our loans. That means we have more flexibility to approve loans that make sense for you, and we can be sure you close on time.

We also service our loans, the good old fashioned way. When you have a question regarding your loan balance, a payment, your taxes or whether it makes sense to refinance – you can call us directly. In fact, you can call your Mortgage Advisor who guided you through the process.

We are committed to providing great service for our customers. That’s why we have some of the best in the business on our team and they’re consistently praised by our customers and partners.

To find out how we can help you with your mortgage needs, apply online or contact a Mortgage Advisor.



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